Privacy Policy

This statement sets out how PC Proficiency uses and protects any information that you give to PC Proficiency when you contact us through this website.
PC Proficiency is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy.
We may update this policy from time to time and shall indicate on the web site when changes have been made.

1. What we collect, and why
Information is collected from you when you fill in an enquiry form. This may include

• name
• contact information including email address or phone number
• other information such as location, preferences and interests

We need this information in order to be able to communicate with you and to respond to your enquiries.
We also collect anonymous information about all visitors to our website in order to monitor which pages they find useful and which they do not, and to help us provide better information on the website. 
2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To communicate with you and to respond to your enquiries
• For internal record keeping.
• We may occasionally use your email address to send promotional emails about new services, offers or other information which we think you may find interesting. 
• We may use the information to improve our services and the effectiveness of our website.

3. Disclosure to other parties
We do NOT pass on information about you as an individual to any other party except where you have explicitly asked us to, or where a legal requirement arises.
In exceptional circumstances, we may disclose your personal information if required to do so by law or by law enforcement agencies or where we believe such action is necessary in order to protect or defend our interests or the interests of our customers or users of our website.
4. Security
We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and PC Proficiency or information stored on PC Proficiency servers, will be free from unauthorised access by third parties.
5. How we use cookies
In common with many websites, we use "cookies" to help us gather information about visitors to our website. A cookie is a small block of text that is stored on your computer when you visit the site. It does not reveal any information about the person using the computer, and it does not in any way give us access to your computer.
Most web browsers automatically accept cookies, but you can delete them at any time or you can set your browser to reject or disable cookies.
The main purpose of cookies is to differentiate one user from another and to pass information from page to page during a single user's website session. A web server uses them to collect data about a given browser, along with the information requested and sent by the browser's operator (the visitor). Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser.
Typically, the information collected is:

• the IP address from which you access the site
• the type of browser and operating system used to access the site
• the date and time of your access to the site
• the pages you visit
• the internet address of the website that gave you the link to our site

We use information from cookies, for example, to learn about the number of visitors to our site and the type of technology that our visitors use. Cookies help us to monitor what sort of content is popular and to assess visitors’ browsing habits. We expect to use this information to continually improve the content and usability of the site.
6. Links to other websites
Our website may contain links or references to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this statement. We encourage you to read the privacy statements and terms and conditions of linked or referenced sites you enter.
7. Your details, and contacting us
You can check what personal information we hold about you, update your information, ask us to remove your information or ask us to correct any inaccuracies in such personal information by contacting us at the email address below. We will make all reasonable efforts to respond to your request in a timely manner.
8. Questions?
If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us at the following email address and we will endeavour to respond to you promptly.

This policy statement was first published on:  21st Febraury 2012